Technical FAQ

Yes! You can install:

• Odoo Apps Store modules: Install directly from Odoo
• VedTech Marketplace modules: Available in our shop
• Custom modules: Contact support for custom module installation

Note: Custom modules must be compatible with your Odoo version and may require review.

No. VedTech is a fully-managed platform. Direct server access is not provided for security and stability reasons.

However, you can:

• Access your Odoo instance via the web interface
• Use the Odoo Developer Mode for customization
• Install modules through Odoo's Apps menu
• Request custom module installation via support

To enable Developer Mode:

1. Go to Settings in your Odoo instance
2. Scroll to the bottom of the page
3. Click Activate the developer mode

Or add ?debug=1 to your URL.

Note: Developer mode is for advanced users. Some changes can affect system stability.

No. Direct database access is not provided for security reasons.

Alternatives:

• Export data: Use Odoo's built-in export functionality
• API access: Use Odoo's XML-RPC or JSON-RPC API
• Reporting: Create custom reports in Odoo
• Full backup: Download database backups for offline analysis

Odoo provides several integration options:

• XML-RPC API: Traditional Odoo API (port 8069)
• JSON-RPC API: Modern JSON-based API
• REST API: Available with additional modules
• Webhooks: Configure automated triggers

Example XML-RPC connection (Python):

import xmlrpc.client

url = 'https://yourinstance.tenants.vedtechsolutions.com'
db = 'your_database'
username = 'admin'
password = 'your_password'

common = xmlrpc.client.ServerProxy(f'{url}/xmlrpc/2/common')
uid = common.authenticate(db, username, password, {})

models = xmlrpc.client.ServerProxy(f'{url}/xmlrpc/2/object')
partners = models.execute_kw(db, uid, password,
    'res.partner', 'search_read',
    [[['is_company', '=', True]]],
    {'fields': ['name', 'email'], 'limit': 5})

View your current usage on your instance detail page.

Automatic backups: Daily at 3:00 AM UTC

Retention periods by plan:

• Solo: 7 days
• Starter: 14 days
• Professional: 21 days
• Enterprise: 30 days

You can also create manual backups anytime from your instance page.

Version upgrades (e.g., Odoo 18 to 19) require a migration process:

1. Backup your current instance
2. Create a support ticket requesting the upgrade
3. Our team will assess compatibility
4. We'll perform the migration in a test environment
5. You review and approve
6. Migration is applied to production

Note: Some custom modules may need updates for compatibility.

• Database Storage: Stores your Odoo data (customers, invoices, products, etc.)
• File Storage: Stores attachments, images, documents uploaded to Odoo

Both are included in your plan with separate limits. If you're running low on either, you can:

• Clean up old/unused data
• Compress images before uploading
• Purchase storage add-ons
• Upgrade to a higher plan

Yes! Our SLA guarantees:

• Uptime: 99.9% monthly uptime
• Backups: Daily automated backups
• Support Response:
  • Starter: 24 hours
  • Professional: 8 hours
  • Enterprise: 4 hours (priority)

Enterprise customers can request a custom SLA with additional guarantees.