General FAQ

VedTech SaaS Platform is a fully-managed cloud hosting solution for Odoo ERP. We provide:

• Instant Odoo instance deployment
• Automatic backups and updates
• SSL security for all instances
• 24/7 infrastructure monitoring
• Technical support

You focus on running your business while we handle all the technical infrastructure.

We currently support:

• Odoo 19 (Latest - Recommended for new instances)
• Odoo 18
• Odoo 17

We recommend Odoo 19 for all new instances as it includes the latest features and security updates.

1. Sign Up: Create an account on our website
2. Choose a Plan: Select a plan that fits your needs (all include a 14-day free trial)
3. Create Instance: Choose your subdomain and Odoo version
4. Start Using Odoo: Your instance is ready in minutes!

See our Getting Started guide for detailed instructions.

Yes! All plans include a 14-day free trial with full features. No credit card required to start.

During your trial:

• Full access to all plan features
• Create and test your Odoo instance
• Import your data
• Access support if needed

At the end of your trial, simply add a payment method to continue. Your data is preserved.

When you cancel your subscription:

1. Your instance is suspended (not deleted)
2. You have a 7-day grace period to download your data
3. Create a backup before cancellation to keep your data
4. After 7 days, the instance is permanently deleted

Tip: Always download a backup before cancelling if you want to preserve your data.

Yes! You can migrate from:

• Odoo.com (Odoo Online)
• Self-hosted Odoo
• Another hosting provider

Migration process:

1. Export your database backup from current host
2. Create a new instance on VedTech
3. Contact support to restore your backup

Note: Version upgrades may require additional migration work.

Our infrastructure is hosted in secure data centers with:

• 99.9% uptime guarantee
• Redundant power and networking
• Regular security audits
• Automated backups

Contact us if you have specific data residency requirements.

Yes! We take security seriously:

• Encryption: All data encrypted in transit (SSL/TLS) and at rest
• Isolation: Each instance runs in an isolated container
• Backups: Daily automated backups
• Access Control: Only you can access your instance
• Monitoring: 24/7 security monitoring

Multiple ways to get help:

• Help Center: Browse articles at /help
• Support Tickets: Create a ticket for personalized help
• Email: support@vedtechsolutions.com

Response times vary by plan - Enterprise customers get priority support.