Common Issues & Solutions
This guide covers the most frequently encountered issues and their solutions. Use the quick links below to jump to your issue.
Quick Tip: Most issues can be resolved by restarting your instance. Try that first!
Quick Links
Login Issues
Can't Log In to Odoo Instance
| Symptoms |
Invalid credentials error, login page loops, or access denied |
| Causes |
Wrong password, browser cache, instance not running |
| Solutions |
- Verify instance is Running in your portal
- Clear browser cache and cookies
- Try incognito/private browsing mode
- Use "Reset Password" on the Odoo login page
- If using custom domain, try the default subdomain URL
|
Can't Log In to VedTech Portal
| Solutions |
- Use "Forgot Password" to reset your portal password
- Check your email spam folder for reset link
- Ensure you're using the correct email address
- Contact support if issues persist
|
| Symptoms |
Pages load slowly, timeouts, unresponsive interface |
| Causes |
High resource usage, large data sets, browser issues |
| Solutions |
- Check Resource Usage: Go to your instance detail page
- CPU > 80%? Consider upgrading plan
- RAM > 90%? Restart instance or upgrade
- Restart Instance: Often clears memory issues
- Browser Solutions:
- Clear browser cache
- Disable browser extensions
- Try a different browser
- Odoo Optimizations:
- Archive old/unused records
- Reduce list view limits
- Disable unused scheduled actions
|
Blank Screen After Login
| Symptoms |
White/blank page after login, loading spinner never completes |
| Causes |
JavaScript errors, browser cache, asset loading issues |
| Solutions |
- Hard Refresh: Press Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac)
- Clear Browser Data:
- Clear cache and cookies for the site
- Or try incognito mode
- Check Browser Console:
- Press F12 to open developer tools
- Check Console tab for errors
- Restart Instance: Regenerates assets
- If issue persists, contact support with browser console errors
|
Module Installation Errors
| Symptoms |
Module won't install, dependency errors, upgrade failures |
| Solutions |
- Check Compatibility: Ensure module is compatible with your Odoo version
- Install Dependencies: Some modules require other modules first
- Check Storage: Ensure you have enough database storage
- Restart & Retry: Restart instance, then try again
- Contact Support: Provide the exact error message
|
Email Not Sending
| Symptoms |
Emails stuck in queue, not delivered, bouncing |
| Solutions |
- Check Outgoing Mail Server:
- Go to Settings > Technical > Outgoing Mail Servers
- Click "Test Connection"
- Verify SMTP Settings:
- Server: Your email provider's SMTP server
- Port: Usually 587 (TLS) or 465 (SSL)
- Security: TLS recommended
- Check Email Queue: Settings > Technical > Emails
- Common SMTP Settings:
- Gmail: smtp.gmail.com:587 (requires App Password)
- Outlook: smtp.office365.com:587
- SendGrid: smtp.sendgrid.net:587
|
Storage Full Errors
| Symptoms |
Can't upload files, database errors, backup failures |
| Solutions |
- Check Usage: View storage metrics on instance detail page
- Clean Up Files:
- Delete old/unused attachments
- Remove outdated reports
- Clean up old log entries
- Optimize Database:
- Archive old records
- Delete test/demo data
- Upgrade Plan: If you need more storage, upgrade your plan
- Add Storage Add-on: Purchase additional storage
|
Still Need Help?
If your issue isn't listed here or the solutions don't work: