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    • STANDARD TERMS AND CONDITIONS OF SALE

    Introduction

    Welcome to VEDTECH Solutions ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your access and use of our website at https://vedtechsolutions.com (the "Site") and any services provided by us, including our subscription-based Odoo Software as a Service ("Services"). By accessing our website or subscribing to our services, you agree to these Terms. If you disagree with any part of these Terms, please do not access the Site or use our Services.

    Service Description

    VEDTECH Solutions provides subscription-based access to Odoo software modules tailored for MSMEs, including e-commerce, accounting, human resources, and related services. Specific details about available services, subscription plans, pricing, and features can be found on our Site.

    Third-Party Services and Integrations

    1. Third-Party Disclaimer
      Our Services may include or integrate with third-party applications, payment gateways, or modules ("Third-Party Services"). You acknowledge that these Third-Party Services are provided by independent providers, and we make no warranties regarding their functionality, security, or data handling. Use of any Third-Party Services is at your own risk and may be governed by separate terms.
    2. External Links
      Our Site may contain links to external websites. We have no control over the content and practices of such websites and disclaim all liability for their actions.

    Subscription and Payment

    Subscriptions are billed monthly or yearly, depending on your chosen plan. You agree to pay all fees as outlined during the subscription process. Payments are non-refundable, except as expressly described in our refund policy.

    We reserve the right to modify subscription plans, pricing, and features at any time, with prior notice provided to subscribers via email or the Site.

    Pricing

    VEDTECH Solutions offers three distinct subscription plans:

    • Bronze Plan: Includes essential modules, 5 GB file storage, 5 GB database storage. Suitable for startups and small businesses.
    • Silver Plan: Includes additional modules, enhanced support, 10 GB file storage, and 10 GB database storage. Ideal for growing businesses.
    • Gold Plan: Includes all available modules, priority support, 20 GB file storage, and 20 GB database storage. Designed for established enterprises.

    Additional storage and services can be purchased separately. Details on pricing for each plan and additional services are provided clearly on our Site.

    Force Majeure

    We shall not be liable for any failure or delay in performance of our obligations hereunder due to events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, civil disturbance, strikes, embargoes, pandemics, or government actions.

    User-Generated Content

    1. Content Ownership
      Any content (including text, images, data) you upload or store on our platform remains your property. By storing such content, you grant VEDTECH Solutions a non-exclusive, worldwide license to host and process it solely for the purpose of providing our Services.
    2. Acceptable Content
      You agree not to upload any content that infringes third-party rights or violates any law. We reserve the right to remove or disable access to any content we deem to be in violation of these Terms.

    Restricted Data

    Unless expressly agreed in writing, you shall not store or process any sensitive or regulated data (e.g., credit card data requiring PCI compliance, health data subject to HIPAA, etc.) on our platform. We disclaim liability for any non-compliant handling of such data.

    Account Responsibilities

    You must create an account to use our Services. You agree to provide accurate, current, and complete information during registration. You are responsible for safeguarding your password and account details and agree to notify us immediately if unauthorized use of your account occurs.

    Usage Restrictions

    You agree to use the Services only for lawful purposes and in accordance with these Terms. You shall not:

    • Attempt to reverse-engineer, modify, or disrupt our software and infrastructure.
    • Distribute, sublicense, or commercially exploit our Services without written permission.
    • Upload or store malicious software, content that infringes intellectual property rights, or illegal content.
    • Store content that you are not legally permitted to possess or distribute.

    Disclaimer of Warranties

    1. As-Is Provision
      Our Services are provided "as-is" and "as available" without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
    2. No Guarantee of Error-Free Operation
      We do not warrant that the Services will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected.

    Intellectual Property

    1. Ownership
      VEDTECH Solutions retains all rights, title, and interest, including intellectual property rights, to the Site, Services, and any proprietary technology used to deliver the Services.
    2. Open-Source Components
      Parts of our solution may rely on open-source software (e.g., Odoo). Those components are subject to their respective open-source licenses. We disclaim liability for any open-source code beyond our control.

    Limitation of Liability

    To the fullest extent permitted by law, VEDTECH Solutions shall not be liable for indirect, incidental, special, or consequential damages, including loss of profits, revenue, or data, arising from or related to your use of our Services.

    Termination

    We may terminate or suspend your account and access to our Services immediately, without prior notice or liability, if you breach these Terms. Upon termination, your right to use our Services ceases immediately.

    Changes to Terms

    We reserve the right to update these Terms periodically. Changes will be posted on this page, and your continued use of the Services constitutes acceptance of these changes.

    Governing Law

    These Terms shall be governed by and construed in accordance with the laws of Jamaica, and you agree to submit to the jurisdiction of courts located in Jamaica.

    Contact Us

    If you have any questions about our Dispute Resolution Policy, please contact us:

    • Email: info@vedtechsolutions.com
    • Phone: 876-853-0638/876-728-3496
    • Address: Shop # 28A Mid-Way Mall, 17 Caledonia Road, Mandeville JMDMR17, Jamaica

    Introduction

    VEDTECH Solutions ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you access or use our website (https://vedtechsolutions.com) and SaaS services ("Services"). By using our Services, you agree to the terms in this Policy.

    Information We Collect

    1. Personal Information
      • Name, email address, phone number, business name, address, and billing details.
      • Login credentials and authentication data.
    2. Account & Transaction Data
      • Subscription details, transaction records, and account activity (e.g., login times, usage metrics).
      • Communications with customer support.
    3. Technical Information
      • IP address, browser type, device identifiers, operating system, and usage logs.
      • Cookies and similar tracking technologies.
    4. Third-Party Services Data
      • If you choose to integrate our Services with third-party services or applications (e.g., payment gateways, analytics tools), we may receive information from those services in accordance with their privacy policies.

    How We Use Your Information

    We use your personal data for the following purposes:

    1. Service Delivery
      • To create and manage your account.
      • To provide and maintain our Odoo SaaS Services.
    2. Payment Processing
      • To process subscription fees and payments.
    3. Customer Support
      • To respond to your inquiries, troubleshoot issues, and provide technical assistance.
    4. Communication
      • To send important updates about your subscription, security alerts, and administrative messages.
      • To provide marketing communications, newsletters, or promotional offers, subject to your preferences.
    5. Analytics & Improvements
      • To analyze usage patterns and improve our website and Services.
      • To perform internal research and development.
    6. Legal & Compliance
      • To enforce our Terms and Conditions or other agreements.
      • To comply with applicable laws, regulations, or lawful requests.

    Restricted Data & Third-Party Services

    1. Prohibited Data
      • Our platform is not intended for storing or processing sensitive or regulated data (e.g., payment card data requiring PCI compliance, health information subject to HIPAA, or similarly protected data). We disclaim any liability for non-compliant handling of such data.
    2. Third-Party Integrations
      • If you integrate your account with external providers, your data will be shared with and processed by those third parties in accordance with their own privacy policies. VEDTECH Solutions assumes no responsibility for how third parties handle your data.
    3. External Links
      • Our website may contain links to third-party sites. We do not control these external websites and are not responsible for their content or privacy practices.

    Legal Basis for Processing (If Applicable)

    Where required by certain jurisdictions, we rely on one or more of the following legal bases:

    • Consent: Where you have given explicit consent.
    • Contract: Where processing is necessary for the performance of our Terms and Conditions.
    • Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights.
    • Legal Obligation: Where we must comply with a legal or regulatory requirement.

    Data Sharing and Disclosure

    We do not sell your personal information. We may share data with:

    1. Service Providers
      • Third-party companies that perform functions on our behalf (e.g., payment processors, hosting providers, email delivery services).
    2. Business Transfers
      • In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
    3. Legal Requirements
      • When required by law, subpoena, or other legal process, or if necessary to protect our rights or the rights of others.

    International Data Transfers

    We may store and process your information in data centers located outside your home country. By using our Services, you consent to any such transfer, provided we implement safeguards to ensure data protection.

    Data Retention

    We retain your personal data only as long as necessary to:

    • Fulfill the purposes outlined in this Policy.
    • Comply with legal obligations.
    • Resolve disputes.
    • Enforce our agreements.

    Once retention is no longer necessary, we securely delete or anonymize your data.

    Data Security

    1. Encryption
      • We use TLS/SSL encryption for data in transit and encrypt sensitive data at rest where applicable.
    2. Access Controls
      • We restrict employee access to your personal data based on a need-to-know principle.
    3. Monitoring & Audits
      • We conduct periodic security assessments to detect and mitigate vulnerabilities.

    Despite our efforts, no security measure is completely foolproof. We cannot guarantee absolute security of your data.

    Your Rights

    Depending on your jurisdiction, you may have rights regarding your personal data, including:

    • Access: Request a copy of the personal data we hold about you.
    • Rectification: Correct or update your personal information.
    • Deletion: Request the deletion of your personal data.
    • Objection/Restriction: Object to or request the restriction of processing.
    • Portability: Request a copy of your data in a portable format.

    To exercise these rights, please contact us at info@vedtechsolutions.com.

    Cookies

    Our website uses cookies to enhance user experience and track analytics. Please refer to our [Cookie Policy] for details on how we use cookies and how you can manage your preferences.

    Children’s Privacy

    Our Services are not intended for children under the age of 18. We do not knowingly collect personal data from minors. If we discover we have inadvertently gathered such data, we will take steps to delete it.

    Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the "Last Updated" date will be revised accordingly. Your continued use of our Services after such modifications indicates your acceptance of the updated Policy.

    Contact Us

    If you have any questions about our Dispute Resolution Policy, please contact us:

    • Email: info@vedtechsolutions.com
    • Phone: 876-853-0638/876-728-3496
    • Address: Shop # 28A Mid-Way Mall, 17 Caledonia Road, Mandeville JMDMR17, Jamaica

    Introduction

    VEDTECH Solutions ("we," "our," or "us") uses cookies and similar tracking technologies on our website (https://vedtechsolutions.com) and within our Odoo SaaS platform (collectively, the "Services") to enhance your experience, analyze usage patterns, and deliver personalized services. By continuing to use our Services, you agree to the use of cookies as described in this Policy.

    What Are Cookies?

    Cookies are small text files stored on your device when you visit a website. They allow websites to remember information about your session, such as login details, preferences, or pages visited. Certain cookies expire when you close your browser (session cookies), while others may persist longer or until manually deleted (persistent cookies).

    Types of Cookies We Use

    1. Essential Cookies
      These cookies are necessary for the operation of our website and enable core functionalities like secure areas and user account login. Without these cookies, certain services cannot be provided.
    2. Functional Cookies
      These cookies help personalize your experience (e.g., remembering language or region) and enhance the performance and functionality of our Services. If you disable them, some or all of our Services may not function properly.
    3. Analytics/Performance Cookies
      These cookies collect data about how you interact with our Services, such as which pages you visit most often or if you encounter error messages. We use this information to improve the user experience and optimize our Services.
    4. Advertising/Targeting Cookies
      We, or authorized third parties, may use these cookies to deliver content or ads relevant to your interests. They also help measure the effectiveness of ad campaigns. Please note that we do not control third-party cookies; any data collected by them is subject to the third party’s privacy practices.

    Third-Party Cookies and Integrations

    1. External Services
      We may partner with third-party vendors, such as analytics providers (e.g., Google Analytics) or advertising networks, who set and use their own cookies on our behalf. We do not have full control over how these third-party cookies function.
    2. Liability Disclaimer
      We disclaim responsibility for the privacy and data handling practices of these third parties. We recommend reviewing their respective privacy and cookie policies for details on how they collect and use information.
    3. Links to Third-Party Websites
      Our Services may contain links to external sites. We are not responsible for the content or cookie practices of these websites.

    How We Use Cookies

    • Authentication and Security: To keep you logged in and secure your account.
    • Preferences: To remember your settings and preferences.
    • Analytics: To understand how you use our Services and to improve user experience.
    • Advertising: To serve interest-based ads (if applicable) and measure the performance of ad campaigns.

    Managing Cookie Preferences

    1. Browser Settings
      You can control and delete cookies through your browser settings. The methods vary depending on your browser but generally can be found in the "Settings" or "Options" menu.
    2. Opt-Out Tools
      Some third-party services offer their own opt-out mechanisms (e.g., Google Analytics opt-out browser add-on). Refer to their respective websites for additional information.
    3. Disabling Cookies
      If you choose to block or delete cookies, some features of our Services may not work correctly, and your user experience may be degraded.

    Regional Compliance

    Depending on your location, you may be prompted to consent to cookies when you first visit our website. If you decline, we will only use essential cookies required for site functionality.

    Children’s Privacy

    Our Services are not intended for children under 18. We do not knowingly use cookies to collect personal data from minors. If you believe a minor has provided us with personal information, please contact us so we can remove it.

    Updates to This Cookie Policy

    We may update this Cookie Policy from time to time to reflect changes in our cookie usage or applicable laws. Any modifications will be posted on this page, and we will revise the "Last Updated" date. Your continued use of our Services after any changes indicates your acceptance of the updated policy.

    Contact Us

    If you have any questions about our Dispute Resolution Policy, please contact us:

    • Email: info@vedtechsolutions.com
    • Phone: 876-853-0638/876-728-3496
    • Address: Shop # 28A Mid-Way Mall, 17 Caledonia Road, Mandeville JMDMR17, Jamaica

    Introduction

    This Refund and Cancellation Policy ("Policy") governs the procedures for cancelling your subscription and obtaining any eligible refunds when using VEDTECH Solutions ("we," "our," or "us") and our Odoo SaaS platform. By subscribing to or purchasing services from VEDTECH Solutions, you agree to this Policy.

    Subscription Services

    We offer subscription-based Odoo SaaS services on monthly and yearly plans. All subscriptions automatically renew at the end of their respective billing cycles unless canceled in accordance with this Policy.

    1. Monthly Subscriptions
      • Billed on a monthly basis.
      • Auto-renew unless canceled prior to the renewal date.
    2. Annual Subscriptions
      • Billed on a yearly basis.
      • Auto-renew unless canceled prior to the renewal date.

    Cancellation Procedure

    1. How to Cancel
      • You may cancel your subscription at any time by contacting our support team at info@vedtechsolutions.com or through your account settings.
      • Provide relevant account and subscription details to ensure prompt processing.
    2. Effective Date of Cancellation
      • Cancellations typically take effect at the end of the current billing period. You will continue to have access to your services until your subscription expires.

    Refund Eligibility

    We strive for customer satisfaction and may provide refunds under the following circumstances:

    1. Billing Errors
      • If you were charged incorrectly due to a system or billing error on our part, we will issue a full or partial refund as deemed appropriate.
    2. Service Unavailability
      • If our services were significantly unavailable (beyond the scope defined in our Service Level Agreement) for an extended period, you may be eligible for a partial refund or account credit.
    3. Early Cancellation
      • Monthly Subscriptions: Refunds are generally not offered for unused periods of a monthly billing cycle. Your cancellation takes effect at the end of the current month.
      • Annual Subscriptions: If you cancel within the first 14 days of your annual subscription start date and have not extensively used or abused the service, you may be eligible for a partial refund based on our assessment.
    4. Force Majeure
      • We are not obligated to provide refunds for service interruptions or cancellations due to events beyond our control, such as natural disasters, acts of war, or other force majeure events.
    5. Fraud or Abuse
      • If we suspect fraudulent or abusive activity, we may deny or delay any refund requests.

    Non-Refundable Items

    1. Setup or Installation Fees
      • Fees paid for initial setup, implementation, or custom development are non-refundable unless explicitly stated in writing.
    2. Promotions and Discounts
      • Services purchased during promotional periods or at discounted rates may be non-refundable, subject to the terms of the specific promotion.
    3. Third-Party Services
      • We are not responsible for refunds related to third-party applications or integrations that are not directly sold by VEDTECH Solutions.

    Refund Request Process

    1. Submission
      • Send an email to info@vedtechsolutions.com with the subject line "Refund Request." Include your name, account email, subscription details, and the reason for the request.
    2. Review
      • We will review your request within 5–7 business days and may request additional information or clarification.
    3. Decision
      • If approved, we will process the refund to your original payment method. Note that banks or credit card companies may take additional time to post the refund.

    Termination

    1. Breach of Terms
      • If your account is terminated due to a breach of our Terms and Conditions or Acceptable Use Policy, you may not be eligible for a refund.
      • You remain responsible for any outstanding fees or costs.
    2. Discretionary Credits
      • In certain cases, we may offer service credits instead of refunds, at our sole discretion.

    Limitation of Liability

    To the fullest extent permitted by law, VEDTECH Solutions is not liable for any indirect, incidental, or consequential damages arising from or related to your subscription, including service cancellations or downtime events.

    Policy Updates

    We reserve the right to modify this Refund and Cancellation Policy at any time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the revised Policy.

    Contact Us

    If you have any questions about our Dispute Resolution Policy, please contact us:

    • Email: info@vedtechsolutions.com
    • Phone: 876-853-0638/876-728-3496
    • Address: Shop # 28A Mid-Way Mall, 17 Caledonia Road, Mandeville JMDMR17, Jamaica

    Introduction

    This Acceptable Use Policy ("Policy") outlines the rules and regulations for using the VEDTECH Solutions ("we," "our," or "us") platform and services, including our website at https://vedtechsolutions.com and our Odoo SaaS solutions (collectively, the "Services"). By accessing or using our Services, you agree to comply with this Policy.

    Purpose

    The purpose of this Policy is to ensure our Services are used lawfully, responsibly, and without compromising security or the rights of others. Any violation of this Policy may result in suspension or termination of your access to our Services.

    Prohibited Activities

    You agree not to engage in any of the following activities:

    1. Illegal or Harmful Content
      • Uploading, transmitting, or storing content that violates any applicable law, regulation, or the rights of others.
      • Distributing viruses, malware, or other harmful software.
      • Promoting illegal activities, terrorism, or self-harm.
    2. Intellectual Property Infringement
      • Uploading or distributing content that infringes copyrights, patents, trademarks, or other intellectual property rights.
    3. Unauthorized Access
      • Attempting to gain unauthorized access to any part of our platform, related systems, or networks.
      • Circumventing or attempting to circumvent user authentication or security measures.
    4. Disruptive Use
      • Engaging in any activity that disrupts or interferes with our Services or infrastructure, including overloading, flooding, spamming, or crashing the Services.
    5. Fraud and Misrepresentation
      • Using the Services to impersonate or misrepresent your affiliation with any person or entity.
      • Engaging in fraudulent or deceptive activities.
    6. Data Harvesting
      • Collecting or harvesting personal information of other users without their consent.
      • Scraping or crawling our Services for illegitimate purposes.
    7. Restricted or Sensitive Data
      • Storing or processing regulated data (e.g., PCI/HIPAA-protected information) without our explicit written consent.
      • Uploading or storing any data that you do not have the legal right to process or share.

    Third-Party Integrations

    1. Third-Party Modules or Apps
      • If you integrate with third-party modules or services, you must comply with their respective terms and policies.
      • VEDTECH Solutions disclaims liability for any issues or breaches caused by third-party integrations.
    2. External Links
      • Our Services may contain links to external sites or resources. We are not responsible for the content or practices of these third-party websites.

    User Responsibilities

    1. Compliance with Laws You agree to comply with all applicable local, state, national, and international laws and regulations when using our Services.
    2. Account Security
      • You are responsible for maintaining the confidentiality of your login credentials.
      • You must promptly notify us at info@vedtechsolutions.com if you suspect unauthorized use of your account.
    3. Reporting Violations

    Enforcement and Penalties

    1. Investigations
      • We reserve the right to investigate any suspected violations of this Policy.
    2. Actions
      • In the event of a violation, we may take any action we deem appropriate, including issuing a warning, temporarily suspending your account, permanently terminating your account, or pursuing legal remedies.
    3. No Refunds
      • If your account is suspended or terminated due to a violation of this Policy, you may not be eligible for a refund of any fees paid.

    Disclaimer of Warranties

    • Our Services are provided on an "as-is" basis without warranties of any kind.
    • We do not guarantee that the Services will meet your requirements or operate uninterrupted or error-free.

    Limitation of Liability

    To the fullest extent permitted by law, VEDTECH Solutions and its affiliates shall not be liable for indirect, incidental, special, or consequential damages, including but not limited to lost profits, loss of data, or business interruption, arising from or related to your use of our Services in violation of this Policy.

    Force Majeure

    We shall not be liable for any failure or delay in performance of our obligations if such failure or delay results from events, circumstances, or causes beyond our reasonable control, including, without limitation, acts of God, war, terrorism, riots, embargoes, or governmental restrictions.

    Changes to This Policy

    We reserve the right to modify or update this Acceptable Use Policy at any time. Any changes will be posted on our website, and your continued use of our Services constitutes acceptance of the revised Policy.

    Contact Us

    If you have any questions about our Dispute Resolution Policy, please contact us:

    • Email: info@vedtechsolutions.com
    • Phone: 876-853-0638/876-728-3496
    • Address: Shop # 28A Mid-Way Mall, 17 Caledonia Road, Mandeville JMDMR17, Jamaica

    Introduction

    This Service Level Agreement ("SLA") outlines the service commitments, availability targets, and support processes for VEDTECH Solutions ("we," "our," or "us") to ensure a reliable experience for our clients ("you," "your"). By using our Odoo SaaS platform and related services ("Services"), you agree to the terms set forth in this SLA.

    Definitions

    1. Service Availability: The percentage of time the subscribed Service is operational and accessible to you, excluding scheduled maintenance, force majeure events, or issues beyond our reasonable control.
    2. Maintenance: Planned or emergency work performed on our systems that may temporarily reduce or suspend service availability.
    3. Incident: An unplanned interruption or a reduction in the quality of the Service.
    4. Third-Party Dependencies: Any external service providers or integrations (e.g., hosting providers, payment gateways, email services, etc.) over which we have limited or no control.

    Service Availability

    1. Target Uptime
      • We aim to maintain 99.9% uptime for our Odoo SaaS platform, calculated on a monthly basis.
    2. Scheduled Maintenance
      • Maintenance windows may be scheduled periodically for critical updates, patches, or improvements.
      • We will provide reasonable advance notice via email or our website for any scheduled maintenance that may affect availability.
    3. Unscheduled Maintenance
      • In rare cases, urgent or emergency maintenance may be needed to address critical issues or vulnerabilities.
      • We will make reasonable efforts to notify you promptly of any such maintenance.
    4. Third-Party Dependencies
      • Our uptime commitments do not extend to disruptions caused by third-party services or integrations outside of our control.

    Support and Response Times

    1. Support Channels
    2. Coverage
      • Support is available during our standard business hours, typically Monday–Friday, [9am–5pm, GMT-5], excluding public holidays.
      • Limited support may be offered for critical incidents outside normal business hours.
    3. Incident Severities & Response Targets
      • Severity 1 (Critical): Complete Service outage or severe degradation affecting the majority of users. Target initial response: Within 1 hour.
      • Severity 2 (Major): Major functionality is impaired, but the Service remains accessible. Target initial response: Within 4 hours.
      • Severity 3 (Minor): General questions, cosmetic issues, or feature requests. Target initial response: Within 24 hours.

    Incident Resolution

    1. Resolution Goals
      • We strive to resolve incidents as soon as reasonably possible. Actual resolution times vary depending on the complexity of the issue.
    2. Client Cooperation
      • Your cooperation, such as providing relevant logs or details, may be necessary to identify root causes and expedite resolution.
    3. Third-Party Services
      • If an incident arises from or involves a third-party service, the resolution timeline may depend on that provider’s responsiveness.

    Service Credits

    1. Eligibility
      • If we fail to meet our 99.9% uptime target in a given calendar month due to issues within our control, you may be eligible for a service credit.
    2. Requesting Credits
      • You must submit a credit request via email to info@vedtechsolutions.com within 10 days of the end of the month in which the SLA was not met.
      • Include account details, outage dates, and approximate duration.
    3. Credit Calculation
      • Credits are prorated based on the monthly subscription fee and the proportion of downtime.
      • Credits are applied to future billing cycles and are not redeemable for cash.
    4. Exclusions
      • Credit claims are not valid if outages result from force majeure, scheduled or emergency maintenance, or your breach of the Acceptable Use Policy.

    Limitations and Exclusions

    1. Client-Side Issues
      • We are not responsible for outages or performance problems resulting from your own network configurations, hardware failures, or software malfunctions.
    2. Force Majeure
      • We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, wars, or government actions.
    3. Restricted Data and Non-Compliance
      • If you store data prohibited under our Terms or Acceptable Use Policy (e.g., highly regulated data like PCI/HIPAA without written consent), any downtime or issues resulting from such data is excluded from our SLA commitments.

    Termination

    • If you breach our Terms and Conditions or Acceptable Use Policy, we reserve the right to terminate or suspend your account. In such cases, SLA commitments and service credits may be voided.

    Disclaimer of Warranties

    • This SLA is not a warranty. It defines service objectives and remedies if these objectives are not met.
    • We disclaim any additional warranties, express or implied, including warranties of merchantability and fitness for a particular purpose.

    Governing Law

    This SLA is governed by the laws of Jamaica. Any dispute arising from or related to this SLA shall be subject to the exclusive jurisdiction of the courts located in Jamaica.

    Changes to This SLA

    We reserve the right to modify or update this SLA at any time. Any changes will be posted on our website, and your continued use of our Services after changes are posted constitutes acceptance of the revised SLA.

    Contact Us

    If you have any questions about our Dispute Resolution Policy, please contact us:

    • Email: info@vedtechsolutions.com
    • Phone: 876-853-0638/876-728-3496
    • Address: Shop # 28A Mid-Way Mall, 17 Caledonia Road, Mandeville JMDMR17, Jamaica

    Introduction

    This Data Protection and Security Policy ("Policy") outlines the measures VEDTECH Solutions ("we," "our," or "us") takes to protect client data and ensure the security of our Odoo SaaS platform (the "Services"), including our website at https://vedtechsolutions.com (the "Site"). By using our Services, you agree to the practices described in this Policy.

    Scope

    This Policy applies to all VEDTECH Solutions personnel, contractors, and users who access or manage data within our platform. Our goal is to safeguard personal and business-critical information from unauthorized access, disclosure, alteration, or destruction.

    Data Collection and Storage

    1. Data Types
      • Personal Information: Names, email addresses, billing details, and other user profile data.
      • Business Data: Sales orders, inventory, financial records, employee details, or any other customer-uploaded data into the Odoo modules.
      • Technical Data: Logs, usage statistics, and other diagnostic or performance metrics.
    2. Storage Mechanisms
      • Data is stored on secure, access-controlled servers.
      • Sensitive information is encrypted in transit (using TLS) and at rest where appropriate.
    3. Locations
      • Our primary servers and backups may be located in multiple geographic regions. We use reputable data center providers with stringent security and compliance standards.

    Access Control

    1. User Authentication
      • Every user must have unique login credentials.
      • Passwords are hashed and salted, and multi-factor authentication (MFA) is recommended for additional protection.
    2. Role-Based Permissions
      • Access to data is governed by the principle of "least privilege," ensuring users can only view or manage the information needed for their role.
    3. Internal Access
      • VEDTECH Solutions employees and contractors have limited, role-specific access to client data.
      • Internal policies and audits prevent unauthorized employee access.

    Network Security

    1. Firewall and Intrusion Detection
      • We employ firewalls, Intrusion Detection Systems (IDS), and Intrusion Prevention Systems (IPS) to monitor and regulate traffic.
    2. Encryption
      • TLS/SSL encryption is used for all data transmitted over public networks.
      • We also utilize encryption at rest for sensitive data stored on our servers.
    3. Monitoring and Logging
      • System and application logs are reviewed to detect anomalies.
      • Logs are retained for a defined period to facilitate forensic investigations if needed.

    Physical Security

    1. Data Center Protections
      • Our servers reside in data centers with stringent security, including on-site surveillance, biometrics, and environmental controls.
    2. Restricted Access
      • Only authorized individuals with legitimate business needs can physically access these data centers.

    Security Assessments and Testing

    1. Vulnerability Scans
      • Regular vulnerability scans of our infrastructure and applications help identify and remediate potential weaknesses.
    2. Penetration Testing
      • Periodic third-party penetration tests are conducted to ensure a robust security posture.
    3. Patch Management
      • Critical security patches and software updates are applied promptly upon release.

    Incident Response

    1. Reporting
    2. Investigation and Containment
      • We investigate the scope and cause of the incident, implementing containment measures to minimize damage.
    3. Notification
      • If a data breach involving personal information occurs, we will notify affected users and relevant authorities as required by law.

    Business Continuity and Disaster Recovery

    1. Data Backups
      • We perform regular backups of critical data, stored securely in geographically separated facilities.
    2. Disaster Recovery
      • We maintain a disaster recovery plan designed to restore services quickly in case of catastrophic events.
      • Routine testing of our recovery plan is performed to confirm efficacy.

    Restricted Data and Regulatory Compliance

    1. Prohibited Data
      • Our Services are not designed for storing or processing sensitive or regulated data (e.g., PCI/HIPAA) without our explicit, written consent.
      • We disclaim liability for any non-compliant handling of such data if stored without authorization.
    2. Compliance Efforts
      • We strive to comply with applicable data protection regulations, such as GDPR where relevant.
      • Our data center providers maintain certifications like ISO 27001 or SOC 2, as appropriate.
    3. Third-Party Services
      • If you integrate external services or applications, their data handling is governed by their own policies. We are not responsible for third-party data practices.

    Liability and Limitations

    1. No Absolute Security
      • While we endeavor to protect data using commercially reasonable measures, no method of transmission or storage is 100% secure.
    2. Force Majeure
      • We are not liable for security breaches or data losses caused by events beyond our reasonable control, such as natural disasters or internet-wide disruptions.
    3. Client Responsibilities
      • You are responsible for safeguarding your login credentials and ensuring that your account usage complies with our Acceptable Use Policy.

    Changes to This Policy

    We may amend this Policy at any time. Any updates will be posted on our website, and continued use of our Services constitutes acceptance of the revised Policy.

    Contact Us

    If you have any questions about our Dispute Resolution Policy, please contact us:

    • Email: info@vedtechsolutions.com
    • Phone: 876-853-0638/876-728-3496
    • Address: Shop # 28A Mid-Way Mall, 17 Caledonia Road, Mandeville JMDMR17, Jamaica

    Introduction

    At VEDTECH Solutions ("we," "us," or "our"), we are committed to making our website (https://vedtechsolutions.com) and Odoo SaaS services (collectively, the "Services") accessible and inclusive for all users, including individuals with disabilities. This Accessibility Statement explains our ongoing efforts to improve accessibility and the measures we take to comply with relevant laws and standards.

    Our Commitment

    1. Inclusivity
      We strive to design and develop our digital offerings to be user-friendly for people of all abilities and impairments.
    2. Guidelines and Standards
      Our aim is to follow the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA as a baseline for accessibility.
    3. Continuous Improvement
      We periodically review and test our Services to maintain and improve accessibility.

    Accessibility Features

    1. Keyboard Navigation
      Users can navigate most features of our website and platform using a keyboard without requiring a mouse.
    2. Text Alternatives
      We endeavor to provide text alternatives (alt text) for images and non-text elements.
    3. Color Contrast
      We consider color contrast to ensure text is legible and accessible to users with visual impairments.
    4. Resizable Text
      Our Services support text resizing via browser settings without significant loss of functionality.
    5. ARIA Attributes
      We use ARIA (Accessible Rich Internet Applications) markup to help assistive technologies interpret and navigate our content.

    Ongoing Audits and Testing

    1. Automated Testing
      We employ automated accessibility testing tools to identify areas of improvement.
    2. Manual Testing
      Our team conducts manual reviews, including checks with screen readers, to gauge real-world accessibility.
    3. User Feedback
      We encourage users to report any accessibility barriers they encounter so we can address them promptly.

    Third-Party Components

    1. Integrations and Plugins
      Some parts of our Services may include third-party plugins or content. We strive to select partners who share our commitment to accessibility.
    2. Liability Disclaimer
      We do not have control over third-party websites or external services that may link from or integrate with our Site. We encourage you to review their respective accessibility statements.

    Contact Us

    If you have any questions about our Dispute Resolution Policy, please contact us:

    • Email: info@vedtechsolutions.com
    • Phone: 876-853-0638/876-728-3496
    • Address: Shop # 28A Mid-Way Mall, 17 Caledonia Road, Mandeville JMDMR17, Jamaica

    Providing details about the issue, including the assistive technology you use, can help us address your concerns more effectively.

    Introduction

    This Dispute Resolution Policy ("Policy") outlines the procedures for resolving disagreements or disputes that may arise between you ("Client," "User," or "Customer") and VEDTECH Solutions ("we," "our," or "us") in connection with our Odoo SaaS platform, website (https://vedtechsolutions.com), or any related services (collectively, the "Services"). By using our Services, you agree to the resolution processes described in this Policy.

    Scope

    This Policy applies to all disputes arising out of or relating to our Terms and Conditions, Privacy Policy, or any other policies or agreements governing your use of VEDTECH Solutions’ Services.

    Good-Faith Negotiations

    1. Initial Contact
      • If you have a complaint or issue, we encourage you to first contact our support team at info@vedtechsolutions.com.
      • We strive to review and respond within 5–7 business days.
    2. Informal Resolution
      • Both parties shall attempt in good faith to resolve disputes informally through direct communication before escalating to formal proceedings.

    Escalation

    1. Written Notice
      • If a dispute cannot be resolved informally, either party may provide written notice of the dispute.
      • The notice should include a description of the nature of the dispute, relevant facts, and the requested remedy.
    2. Management-Level Discussion
      • Upon receipt of the written notice, designated representatives from both parties shall discuss the matter in a timely manner to explore potential solutions.

    Mediation

    1. Voluntary Mediation
      • If management-level discussions fail to resolve the dispute, the parties may mutually agree to engage a neutral, third-party mediator.
      • Costs and fees for the mediator shall be shared equally unless otherwise agreed.
    2. Mediation Proceedings
      • The mediation process is confidential. Any documents, statements, or communications made during mediation are inadmissible in any subsequent legal proceedings if the dispute remains unresolved.

    Arbitration or Court Proceedings

    1. Final Step
      • If mediation is not pursued or does not result in resolution, either party may proceed to arbitration or litigation as permitted by applicable law.
    2. Arbitration
      • If both parties agree to arbitration, disputes shall be settled via binding arbitration under the rules of an established arbitration body.
      • The arbitrator’s decision is final and binding, and judgment may be entered in any court of competent jurisdiction.
    3. Court Venue
      • If arbitration is not agreed upon, or is otherwise unenforceable, disputes shall be brought before the courts located in Jamaica.

    No Class Actions

    You agree that any dispute resolution shall be conducted on an individual basis only, and not as a class, consolidated, or representative action.

    Governing Law

    All disputes shall be governed by and construed in accordance with the laws of Jamaica, without regard to conflict-of-law principles.

    Injunctive Relief

    Notwithstanding any other provision of this Policy, either party may seek injunctive or equitable relief in a court of competent jurisdiction if necessary to prevent immediate and irreparable harm.

    Legal Fees

    Unless otherwise ordered by a court or arbitrator, each party shall bear its own legal fees, court costs, and related expenses incurred in any dispute.

    Liability Disclaimer

    1. Third-Party Services
      • We disclaim liability for disputes or claims arising from third-party services, integrations, or content that we do not directly control.
    2. Force Majeure
      • We are not responsible for delays or failures to perform if caused by events or circumstances beyond our reasonable control.
    3. Policy Breaches
      • If the dispute arises from your violation of our Terms and Conditions, Acceptable Use Policy, or other agreements, our liability may be further limited as outlined in those documents.

    Changes to This Policy

    We reserve the right to update or modify this Dispute Resolution Policy at any time. Any updates will be posted on our website, and your continued use of our Services constitutes acceptance of the revised Policy.

    Contact Us

    If you have any questions about our Dispute Resolution Policy, please contact us:

    • Email: info@vedtechsolutions.com
    • Phone: 876-853-0638/876-728-3496
    • Address: Shop # 28A Mid-Way Mall, 17 Caledonia Road, Mandeville JMDMR17, Jamaica