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Terms of Service

Last Updated: December 23, 2025
Effective Date: December 23, 2025

Please read these Terms of Service carefully before using our SaaS platform. By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Ved Tech Solutions Ltd. ("Company," "we," "us," or "our"), governing your access to and use of our cloud-based Odoo hosting platform and related services (collectively, the "Service").

By creating an account, subscribing to a plan, or otherwise accessing the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

If you do not agree to these Terms, you must not access or use the Service.

2. Description of Service

Ved Tech Solutions provides:

  • Hosted Odoo ERP instances with managed infrastructure
  • Automated backup and recovery services
  • SSL encryption and security monitoring
  • Technical support and maintenance
  • Custom domain configuration
  • Resource scaling options (storage, CPU, memory, users)

The Service is provided on a subscription basis with various plan tiers (Starter, Professional, Enterprise) as described on our Pricing Page.

3. Account Registration

3.1 Account Creation

To use the Service, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2 Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts. If you are using the Service on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.

3.3 Account Security

You agree to: (a) immediately notify us of any unauthorized use of your account; (b) use strong, unique passwords; (c) not share your account credentials with third parties; and (d) accept responsibility for all activities under your account.

4. Subscription and Billing

4.1 Subscription Plans

We offer monthly and annual subscription plans. The features, limitations, and pricing of each plan are described on our Pricing Page. We reserve the right to modify plan features or pricing with 30 days' notice.

4.2 Free Trial

We offer a 14-day free trial. No credit card is required to start a trial. At the end of the trial period, you must subscribe to a paid plan to continue using the Service, or your instance will be suspended.

4.3 Payment Terms

Subscription fees are billed in advance on a monthly or annual basis, depending on your selected billing cycle. All payments are processed through our secure payment processor. You authorize us to charge your payment method for all applicable fees.

4.4 Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You may cancel your subscription at any time through your account dashboard.

4.5 Refunds

We offer a 30-day money-back guarantee for new paid subscriptions. If you are not satisfied with the Service within the first 30 days, you may request a full refund. After 30 days, subscription fees are non-refundable except as required by applicable law.

4.6 Failed Payments

If a payment fails, we will attempt to process it again and notify you via email. If payment cannot be collected after multiple attempts, your Service may be suspended until payment is received.

5. License and Usage Rights

5.1 License Grant

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during the subscription term.

5.2 Restrictions

You agree not to:

  • Sublicense, resell, rent, lease, or distribute the Service to third parties
  • Modify, adapt, or create derivative works of the Service
  • Reverse engineer, decompile, or disassemble the Service
  • Use the Service for any unlawful purpose or in violation of any laws
  • Attempt to gain unauthorized access to any systems or networks
  • Interfere with or disrupt the integrity or performance of the Service
  • Use automated tools to scrape, crawl, or extract data from the Service
  • Upload or transmit malware, viruses, or harmful code

6. Your Data

6.1 Data Ownership

You retain all rights, title, and ownership of your data. We do not claim any ownership rights over the data you upload, store, or process through the Service ("Your Data").

6.2 Data License

You grant us a limited license to access, use, and process Your Data solely to provide and improve the Service. This license includes the right to create backups, perform maintenance, and provide technical support.

6.3 Data Responsibility

You are solely responsible for the accuracy, quality, legality, and appropriateness of Your Data. You represent that you have all necessary rights to upload and use Your Data, and that it does not infringe on any third-party rights.

6.4 Data Portability

You may export Your Data at any time through the Service's backup and export features. Upon termination, you will have 30 days to export Your Data before it is permanently deleted.

7. Acceptable Use Policy

You agree not to use the Service to:

  • Store, distribute, or transmit illegal content
  • Infringe on intellectual property rights of others
  • Send unsolicited marketing communications (spam)
  • Engage in fraudulent or deceptive activities
  • Harass, abuse, or harm others
  • Store content that is defamatory, obscene, or harmful to minors
  • Violate any applicable laws or regulations
  • Exceed resource limits or circumvent usage restrictions

We reserve the right to suspend or terminate your account if we reasonably believe you are violating this Acceptable Use Policy.

8. Service Level Agreement (SLA)

8.1 Uptime Commitment

We commit to the uptime percentage specified in your subscription plan (99.5% for Starter, 99.7% for Professional, 99.9% for Enterprise), calculated on a monthly basis, excluding scheduled maintenance windows.

8.2 Maintenance

We may perform scheduled maintenance with at least 48 hours' notice. Emergency maintenance may be performed with shorter or no notice when necessary to protect the Service or user data.

8.3 SLA Credits

If we fail to meet the uptime commitment, you may be eligible for service credits as follows:

  • 99.0% - 99.4% uptime: 10% credit
  • 95.0% - 98.9% uptime: 25% credit
  • Below 95.0% uptime: 50% credit

Credits must be requested within 30 days of the incident and will be applied to your next invoice.

9. Backups

We perform automatic daily backups of your instance data. Backup retention periods vary by plan (7, 30, or 90 days). While we take reasonable measures to ensure backup integrity, we recommend maintaining your own backup copies of critical data.

We are not liable for any data loss. You acknowledge that backup and recovery services are provided on a best-effort basis.

10. Intellectual Property

10.1 Our Intellectual Property

The Service, including its software, design, features, and documentation, is protected by copyright, trademark, and other intellectual property laws. We retain all rights not expressly granted in these Terms.

10.2 Odoo Software

Odoo software is licensed under the GNU Lesser General Public License (LGPL v3) or Odoo Enterprise License, as applicable. Your use of Odoo software is subject to the respective license terms.

10.3 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free license to use such feedback without restriction.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
  • WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL.
  • OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so some of the above may not apply to you.

12. Indemnification

You agree to indemnify, defend, and hold harmless Ved Tech Solutions, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) Your Data; (c) your violation of these Terms; or (d) your violation of any third-party rights.

13. Termination

13.1 Termination by You

You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of the current billing period.

13.2 Termination by Us

We may suspend or terminate your account immediately if: (a) you breach these Terms; (b) your payment fails and is not remedied; (c) you engage in fraudulent or illegal activity; or (d) we are required to do so by law.

13.3 Effect of Termination

Upon termination: (a) your access to the Service will be disabled; (b) you will have 30 days to export Your Data; (c) after 30 days, Your Data will be permanently deleted; (d) any outstanding fees become immediately due.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal dispute resolution, you agree to first contact us at legal@vedtechsolutions.com to attempt to resolve the dispute informally within 30 days.

14.2 Arbitration

If informal resolution is unsuccessful, any dispute shall be resolved through binding arbitration in accordance with the rules of the relevant arbitration association. The arbitration shall be conducted in English.

14.3 Opt-Out

You may opt out of the arbitration agreement by sending written notice to legal@vedtechsolutions.com within 30 days of first accepting these Terms.

15. General Provisions

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Trinidad and Tobago, without regard to conflict of law principles.

15.2 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Ved Tech Solutions regarding the Service.

15.3 Modifications

We may modify these Terms at any time by posting the revised version on our website. Continued use of the Service after changes constitutes acceptance of the modified Terms.

15.4 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

15.5 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

15.6 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

16. Contact Information

If you have any questions about these Terms, please contact us:

Ved Tech Solutions Ltd.
Email: legal@vedtechsolutions.com
Support: support@vedtechsolutions.com
Website: vedtechsolutions.com